PRIVACY POLICY

PERSONAL DATA PROTECTION POLICY (“PDPA”)

1. INTRODUCTION

2. COLLECTION OF DATA

1. Personal Information
   We collect information that may personally identify you (such as your name, address, telephone number, email address, billing information, National Registration Identity Card Number, date of birth, multiple phone numbers, and vehicle information, including the vehicle identification number or other data which can be reasonably linked to such information) only if you choose to share such information with us. For example, we may collect personal information from you when you register on the Site, subscribe to one of our services, and at other times. We also collect credit card, debit card, bank information, and online payment information in connection with any purchases you make on or through the Site. The decision to provide this information is optional by the consumer, prospect or customer; however, if you decide not to register or provide such information, you may not be able to use certain features of the Site or other services.
   
   
2. Non-Personal Information
   We may automatically collect non-personal information that does not identify an individual user, such as IP (internet protocol), ISP (internet service provider), the Web browser used to visit the Site, the time the Site is visited, which Web pages were visited on the Site, a unique mobile device identifier (in connection with the use of the Sites or related services from mobile devices) and other anonymous Site usage data.
   
   
3. Cookies/Web Beacons
   We may also collect personal information and non-personal information from users via “cookies” (small text files placed by us on user computers), single-pixel GIF image files (also called “Web beacons”), Web server log analysis and other similar technologies. Such information may be used to track usage trends and enhance the user experience and may be shared with third parties. To the extent third parties may place advertising on the Site, such third parties may utilise cookies or other tracking technologies. We are not responsible for information collected by third parties in this manner, nor for the collection or use of information by other sites to which the Site is linked.

1. to communicate with you;
2. to maintain and improve customer relationship;
3. to assess, process and provide products, services and/or facilities to you;
4. to administer and process any payments related to products, services and/or facilities requested by you;
5. to establish your identity and background;
6. to respond to your enquiries or complaints and resolve any issues and/or  disputes which may arise in connection with any dealings with us;
7. to provide you with information and/or updates on our products, services, upcoming promotions offered by us and/or events organised by us and selected third parties which may be of interest to you from time to time;
8. for direct marketing purposes via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels;
9. to facilitate your participation in, and our administration of, any events including contests, promotions or campaigns;
10. to award points in a loyalty or rewards programme;
11. to maintain and update internal record keeping;
12. for internal administrative purposes;
13. to send you seasonal greetings messages from time to time;
14. to send you the invitation to join our events, promotions and product launch events;
15. to monitor, review and improve our events, promotions, products and/or services;
16. to conduct credit reference checks and establish your creditworthiness, where necessary, in providing you with the products, services and/or facilities;
17. to administer and give effect to your commercial transactions with us (such as a tender award, contract for service, warranty agreement);
18. to process any payments related to your commercial transactions with us;
19. to process and analyse your Personal Data either individually or collectively with other individuals;
20. to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;
21. to share any of your Personal Data with the auditor for our internal audit and reporting purposes;
22. to share any of your Personal Data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;
23. to share any of your Personal Data with our joint venture/business partners to jointly develop products and/or services or launch marketing campaigns;
24. to share any of your Personal Data with insurance companies necessary for the purpose of applying and obtaining insurance policy(ies), if necessary;
25. to share any of your Personal Data with financial institutions necessary for the purpose of applying and obtaining credit facility(ies), if necessary;
26. for audit, risk management and security purposes;
27. for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
28. for enabling us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;
29. to transfer or assign our rights, interests and obligations under any agreements entered into with us;
30. for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;
31. to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations;
32. to carry out verification and background checks as part of any recruitment and selection process in connection with your application for employment with us; and/or
33. for other purposes required to operate, maintain and better manage our business and your relationship with us, which we notify you of at the time of obtaining your consent; and you agree and consent to us using and processing your Personal Data for the Purposes in the manner as identified in this Policy. If you do not consent to us processing your Personal Data for one or more of the Purposes, please notify us at the contact details below.

3. DISCLOSURE

1. Between MyServis and our related corporations and affiliates in Malaysia;
2. your immediate family members and/or emergency contact person as may be notified to us from time to time;
3. successors in title to us;
4. any person under a duty of confidentiality which we have engaged to discharge our obligations to you, to whom has undertaken to keep your Personal Data confidential;
5. any party in relation to legal proceedings or prospective legal proceedings
6. our auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us;
7. any party nominated or appointed by us either solely or jointly with other service providers, for purpose of establishing and maintaining a common database where we have a legitimate common interest;
8. data centres and/or servers located within or outside Malaysia for data storage purposes or otherwise;
9. payment channels including but not limited to financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to us in connection with your purchase of our products and/or services;
10. government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any jurisdiction, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
11. our joint venture/business partners, third-party product and/or service providers, suppliers, vendors, contractors, data processors or agents, that provide related products and/or services in connection with our business, or discharge or perform one or more of the above Purposes and other purposes required to operate and maintain our business, including but not limited to call centres, telecommunication companies, logistics companies, information technology companies and data centres; insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary;
12. financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary;
13. financial institutions, merchants and credit card organisations in connection with your commercial transactions with us;
14. the general public when you become a winner in a contest by publishing your name, photographs and other Personal Data without compensation for advertising and publicity purposes;
15. to third-party credit reporting or employment agencies as part of the recruitment and selection process and/or otherwise in connection with your application for employment with us;
16. in the event of a potential, proposed or actual sale/disposal of any of our business or interest, merger, acquisition, consolidation, re-organisation, funding exercise or asset sale relating to us, or in the event of winding-up (“Transaction”), your Personal Data may be required to be disclosed or transferred to a third party as a result of or in connection with, the Transactions.
17. You hereby acknowledge that such disclosure and transfer may occur and permit us to disclose and transfer your Personal Data to such third party and its advisors/representatives and/or any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes.

4. ACCURACY

1. declare that all your Personal Data submitted or to be submitted to us are accurate, not misleading, updated and complete in all respects for purposes of acquiring or using the relevant products, services and/or facilities, and you have not withheld any Personal Data which may be material in any respect and that we are authorised to assume the accuracy and up-to-dateness of the Personal Data given by you when processing such Personal Data); and
2. promptly update us as and when such Personal Data provided earlier to us becomes inaccurate, incomplete, misleading, outdated or changes in any way whatsoever by contacting us at the contact details below.

5. ACCESS

6. RETENTION

7. SECURITY

8. PRIVACY POLICY CHANGES

9. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US